Need Help? We’re Here for You.

FAQs

Q: The game crashes or freezes. What should I do first?

A: Restart the app, check for updates, and reboot your device. If the issue remains, send us a bug report with your device model and app version.

Q: I lost progress after reinstalling/changing device.

Q: Can you add my language?

Q: Ads are not loading correctly.

Q: I made a purchase but didn’t receive the item.

A: Yes, localization requests are welcome. Tell us your language and which game you want localized first.

A: Email us with your order details and screenshot of the purchase receipt so we can investigate quickly.

A: Contact support and include as many details as possible (old device, new device, approximate progress, purchase receipts if any).

A: Send your device model, Android version, country, and a short description of when the issue appears.

Report a Bug

To help us reproduce and fix issues faster, include:

• Game title

• App version

• Device model

• OS version

• Steps to reproduce (1-2-3…)

• What you expected vs what happened

• Screenshot/video (if possible)

• Country/region

• Purchase/order info (if relevant)

Recommended email subject format:

[Bug] Game Name - Device - Short issue

Example:

[Bug] Gwen Black: Detective - Samsung A54 - Freeze on chapter 2 puzzle

Purchases & Refunds

For purchase problems, include your order receipt information and a clear description of what was not delivered. If needed, we’ll guide you to the correct next step.

Response Time

We aim to respond as quickly as possible. For purchase-related issues, please include complete details in your first email to speed up processing.